Quick answers to common questions
Can't find what you need? Our Contact page is always open.
Right now, password resets are handled by our team directly — reach out via the Contact page with your account email and we'll get you a new one quickly.
Every review starts as "pending" until the business you visited approves it. Once approved, it counts toward your GrowPoints and appears as verified.
Double-check you're using the right account type (customer, vendor, or admin all use the same login page, but different credentials). Also confirm there are no extra spaces before or after your email.
You earn GrowPoints for submitting genuine feedback through a business's QR code. Points are awarded once the business approves your review, and can be redeemed for whatever rewards that business offers.
VelChat is available to any registered vendor — log in with your vendor account and you'll find a "VelChat" link right in your dashboard.
Yes — from your vendor dashboard, click the profile icon in the top right. You'll need to confirm your current password before changing either one, as a safety check.
Usually just a few seconds. If keywords are provided, the AI tailors the suggestion to what you actually mentioned about your visit.
Make sure your camera app has a clear, well-lit view of the whole code. If it still won't scan, most phones let you search for a QR scanner app, or the business can provide the direct link instead.
No problem — head over to our Contact page and send us a message. We read every one.